98pkr Frequently Asked Questions

98pkr requires a clear copy of your CNIC (Computerised National Identity Card) – front and back – for KYC verification. This is mandatory before your first withdrawal can be processed. The CNIC is used to confirm your full name, date of birth (18+ check), and Pakistani identity. NICOP holders resident outside Pakistan may contact 98pkr support for alternative verification options.

No. Each individual is permitted exactly one active account on 98pkr. Duplicate accounts associated with the same CNIC, mobile number, device, or payment method will be suspended. Any PKR balance on duplicate accounts may be forfeited in accordance with 98pkr's Terms and Conditions. If you have accidentally created a second account, contact support immediately to resolve the situation without penalty.

On the 98pkr login page, tap "Forgot Password" and enter your registered Pakistani mobile number. An OTP will be sent to your SIM within seconds. Enter the OTP on the reset screen, then set a new password. The process takes under two minutes. If you no longer have access to your registered SIM, contact 98pkr support directly and complete additional identity verification before a reset is authorised.

To permanently close your 98pkr account in good standing, contact 98pkr support via live chat or email at [email protected]. Any remaining PKR balance will be processed for withdrawal to your registered JazzCash, Easypaisa, or bank account within the standard processing window, subject to KYC clearance. If you are closing your account due to problem gambling, please use the self-exclusion tool in Account Settings instead – it activates instantly.

JazzCash deposits at 98pkr are typically credited within 2–5 minutes of payment confirmation. During high-traffic periods – such as PSL live match evenings – processing may occasionally take up to 10 minutes. If your JazzCash deposit is not reflected after 15 minutes, contact 98pkr support with your JazzCash transaction reference number for manual reconciliation.

Yes. Easypaisa is a fully supported deposit and withdrawal method at 98pkr. The process mirrors JazzCash: enter your Easypaisa mobile account number, confirm the PKR amount (minimum Rs 500), and authorise the payment via the Easypaisa OTP sent to your Telenor SIM. Easypaisa deposits are credited within 2–5 minutes. Withdrawals to Easypaisa are processed within the same standard withdrawal timeframe.

98pkr currently supports bank transfers through HBL (Habib Bank Limited), UBL (United Bank Limited), Meezan Bank, and Bank Alfalah. Bank deposits are processed within 2–24 hours depending on the bank's IBFT processing window. Withdrawals to bank accounts typically take 1–3 business days. Always use the exact account name matching your 98pkr-registered CNIC to avoid delays.

98pkr does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider – JazzCash, Easypaisa, or your bank – may apply their own transaction charges, particularly for IBFT transfers between banks. Check your payment provider's current fee schedule for outgoing transfers. 98pkr has no visibility into or control over third-party provider charges.

JazzCash and Easypaisa withdrawals from 98pkr are generally processed within 1–4 hours of approval. Bank transfers (HBL, UBL, Meezan Bank, Bank Alfalah) take 1–3 business days. First-time withdrawals may take longer due to mandatory KYC verification. Ensure your CNIC is submitted and verified before requesting your first withdrawal to avoid any hold.

All slot games on 98pkr use certified Random Number Generators (RNG) provided by licensed game studios including JILI Games, PG Soft, and Pragmatic Play. RTP (Return to Player) represents the theoretical percentage of wagered PKR returned to players over millions of spins. Each game's RTP is displayed in its info panel – typically between 94% and 97%. Short-session outcomes vary significantly from the theoretical RTP.

Yes. 98pkr is fully optimised for mobile play on Android and iOS. The Platform is a Progressive Web App (PWA) – you can add it to your home screen directly from Chrome on Android or Safari on iPhone without downloading anything from an app store. All games including live casino, slots, and cricket betting work seamlessly on Jazz 4G, Telenor, and Zong mobile data connections across Pakistan.

98pkr's live casino section features real dealers streamed in high definition, available 24/7. Game options include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game-show style titles such as Lightning Roulette and Crazy Time. Tables are powered by providers including Evolution Gaming and Ezugi. Minimum bet sizes vary by table – low-limit tables are available from as little as Rs 100 per hand.

The minimum bet for cricket betting on 98pkr is Rs 50 per selection. Maximum bet limits vary by market and match profile – higher-profile fixtures such as PSL finals and Pakistan vs India internationals carry higher maximum bet limits than lower-tier domestic matches. Current maximum limits for specific markets are displayed on the bet slip before placement.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus can be converted to withdrawable PKR. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place a total of Rs 20,000 in qualifying bets before withdrawal is permitted. Specific wagering multiples are stated in each bonus offer's terms. Casino slots and live casino games typically contribute 100% toward the requirement; sports bets may contribute at a lower rate.

Each 98pkr bonus has an expiry period stated in its specific terms – typically between 7 and 30 days from the date the bonus is credited. If the wagering requirements are not met within this window, the bonus funds and any associated winnings are forfeited automatically. The remaining bonus balance and wagering progress are always visible in the Bonus section of your account dashboard.

No. Bonus funds at 98pkr cannot be withdrawn until the associated wagering requirements are fully met. Real-money PKR funds deposited into your account that are not tied to an active bonus can be withdrawn at any time, subject to the standard withdrawal processing conditions. Bonus funds and real-money funds are tracked separately in your 98pkr account balance display.

Yes. 98pkr regularly runs seasonal promotions aligned with major cricket events including PSL (Pakistan Super League), as well as Pakistan national team fixtures in the ICC T20 World Cup and Asia Cup. Promotions may include enhanced odds on selected matches, deposit-match bonuses, free bet credits, or cashback offers on losing cricket bets. Check the 98pkr Promotions page during the PSL season for the latest active offers.

Log in to 98pkr, go to Account Settings, and select the Responsible Gaming section. Choose Deposit Limit, select daily, weekly, or monthly, enter your PKR cap, and confirm. Deposit limit reductions take effect immediately. Increases to an existing limit require a mandatory 24-hour cooling period before activation. This delay is intentional and protects against impulsive decisions during a losing session.

Self-exclusion permanently or temporarily closes your 98pkr account to prevent further gaming. It is the strongest responsible gaming tool available. To activate: go to Account Settings → Responsible Gaming → Self-Exclusion, choose your exclusion period (minimum 6 months or permanent), and confirm via SMS OTP. Exclusion takes effect within minutes. During exclusion, any attempt to create a new 98pkr account is blocked. Any PKR balance can be requested for withdrawal via support.

98pkr protects all personal and financial data using TLS/HTTPS encryption in transit and encrypted storage for sensitive fields including CNIC copies and financial account details. All logins require OTP-based two-factor authentication via your registered Pakistani SIM. 98pkr does not sell, rent, or trade your data to third parties for marketing. Full details are in the 98pkr Privacy Policy.

If gaming is negatively affecting your finances, relationships, or mental wellbeing, please use the 98pkr self-exclusion tool immediately and seek professional support. Mental health and addiction counselling services are available in major Pakistani cities including Karachi, Lahore, Islamabad, and Rawalpindi. You can also contact 98pkr's responsible gaming support team at [email protected] with the subject line "Responsible Gaming Request" – we respond to these as the highest priority. Visit the 98pkr Responsible Gaming page for a full list of available tools and guidance.